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Privacy Policy

How Grok Imagine collects, uses, protects, and shares personal data

2026/05/06

Introduction

Welcome to Grok Imagine (also referred to as "Company", "We", "Us", or "Our"). We operate imagine-grok.com (referred to as the "Website" or "Site"). This Privacy Policy explains our policies on the collection, use, and disclosure of personal data when you use our Website, AI generation tools, account features, billing flows, and related services, and the options available to you concerning that data.

By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information that you provide directly, information generated when you use the Website, and information from service providers that help us operate the Website.

  • Account information: Email address, display name, authentication provider details, and account preferences.
  • Contact information: Name, email address, and message content when you contact support or submit a form.
  • Payment and billing information: Purchase records, plan type, payment status, invoices, and transaction identifiers. Payment card details are processed by our payment providers and are not stored directly by us.
  • Credit and usage information: Credit balance changes, check-in rewards, purchases, refunds, generation requests, task status, and related service logs.
  • User content: Prompts, uploaded images, uploaded files, generated outputs, and other content you submit to request AI generation or related processing.
  • Device and log information: IP address, browser type, operating system, referring pages, pages viewed, timestamps, error logs, and approximate location derived from technical data.
  • Cookies and similar technologies: Cookies, local storage, analytics events, and similar identifiers as described in our Cookie Policy.

2. How We Use Your Information

We use personal data for the following purposes:

  • To provide, operate, maintain, and improve the Website and AI generation services.
  • To create and manage accounts, authentication, subscriptions, credit balances, purchases, and refunds.
  • To process prompts, uploads, and generated outputs requested by you.
  • To provide customer support and respond to contact, privacy, billing, and refund requests.
  • To send service-related messages, such as account, payment, security, and policy notices.
  • To send marketing emails only where permitted by law or with your consent.
  • To monitor performance, troubleshoot errors, prevent abuse, detect fraud, and secure the Website.
  • To comply with legal obligations, enforce our terms, and protect our rights and users.

3. AI Content Processing

When you submit prompts, images, files, or other content for generation, we and our service providers process that content to deliver the requested output, maintain service reliability, prevent abuse, and troubleshoot failures. Please do not submit sensitive personal information or content that you do not have the right to use.

Generated outputs and submitted content may be stored in your account history or storage systems so you can access, download, or manage them. You may delete available assets from your account where the product provides that option, or contact us for help.

4. How We Share Information

We do not sell your personal data. We may share information with the following categories of recipients:

  • Service providers that support hosting, storage, analytics, authentication, email delivery, customer support, payment processing, fraud prevention, and AI generation.
  • Payment processors such as Stripe or other configured payment providers to complete purchases, renewals, invoices, refunds, and dispute handling.
  • AI and infrastructure providers that process prompts, uploads, and generation requests as necessary to provide the service.
  • Legal and safety recipients when required by law, court order, regulatory request, or to protect the rights, safety, and security of Grok Imagine, our users, or others.
  • Business transfer recipients if we are involved in a merger, acquisition, financing, reorganization, or sale of assets.

5. Cookies and Analytics

We use cookies and similar technologies to keep the Website functional, remember preferences, improve performance, understand usage, and protect against abuse. You can manage cookies through your browser settings. Blocking essential cookies may affect account login, payments, or other Website features.

For more detail, see our Cookie Policy.

6. Opt-Out

You may choose to opt out of certain data collection and usage practices.

  • Marketing emails: Click the "Unsubscribe" link in marketing emails, adjust available account preferences, or contact us at support@imagine-grok.com.
  • Cookies and analytics: Change your browser settings to block or delete cookies, use browser privacy controls, or contact us for help with available choices. Some essential cookies are required for the Website to work.
  • Promotional communications: Email us at support@imagine-grok.com or use our contact form to request removal from promotional contact lists.
  • AI content processing: If you do not want prompts, uploads, or other content processed by us or our AI providers, do not submit that content to the generation tools.

We will honor applicable opt-out requests as required by law and within a reasonable period after verification when necessary.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Website, maintaining account and billing records, resolving disputes, enforcing agreements, preventing abuse, and complying with legal obligations.

Some records, such as invoices, transaction logs, fraud-prevention logs, and security records, may be retained longer where required for accounting, legal, tax, or security purposes.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No internet or electronic storage system is completely secure, so we cannot guarantee absolute security.

9. International Transfers

Your information may be processed in countries or regions other than where you live. When we transfer personal data internationally, we rely on appropriate safeguards required by applicable law.

10. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data. You may also have the right to withdraw consent where processing is based on consent.

To exercise privacy rights, contact us at support@imagine-grok.com or use our contact form. We may need to verify your identity before completing the request.

11. Children's Privacy

The Website is not intended for children under the age required by applicable law to use online services without parental consent. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact us and we will take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date on this page and post the revised policy on the Website. Your continued use of the Website after changes are posted means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, privacy choices, opt-out requests, or your personal data, contact us:

  • Email: support@imagine-grok.com
  • Contact form: https://imagine-grok.com/contact
  • Website: https://imagine-grok.com