Return & Refund Policy

Introduction

At Grok Imagine, we want our billing and credit policies to be clear. This Return & Refund Policy explains when subscriptions, renewals, credit packages, and failed AI generation tasks may be eligible for refunds or credit adjustments.

Because Grok Imagine provides digital AI generation services, used credits, elapsed subscription time, and delivered digital outputs are generally non-refundable unless this policy says otherwise or applicable law requires a different result.

1. Subscription Refunds

Initial subscription purchases may be eligible for a refund when all of the following conditions are met:

• The refund request is submitted within 7 days of purchase.
• No more than 10% of the subscription credits have been used.
• The account has not violated our Terms of Service or abuse-prevention rules.
• Any payment processing fees, chargeback fees, currency conversion fees, or taxes that cannot be recovered may be deducted from the refund.

If approved, the refund may be prorated based on credits used, elapsed subscription time, non-recoverable fees, and any benefits already delivered.

2. Subscription Renewal Refunds

If a subscription renews automatically and you forgot to cancel, we may provide a refund when all of the following conditions are met:

• The charge was an automatic renewal.
• No subscription credits were used during the renewed billing period.
• The request is submitted within 7 days of the renewal charge.
• The account has not violated our Terms of Service or abuse-prevention rules.

When a renewal refund is approved, the renewed subscription access may be cancelled immediately, and non-recoverable processing fees may be deducted.

3. Credit Package Refunds

One-time credit package purchases may be eligible for a partial refund when all of the following conditions are met:

• The request is submitted within 30 days of purchase.
• Less than 50% of the purchased credits have been used.
• Only unused purchased credits are considered for refund value.
• Non-recoverable payment processing fees, chargeback fees, currency conversion fees, or taxes may be deducted.

Credits that have already been used are non-refundable. Free, promotional, trial, registration, check-in, bonus, or manually granted credits have no cash value and are not eligible for cash refunds.

4. Failed AI Generation Tasks

If an AI image, video, upscale, or extension task fails because of a provider error, system error, or storage failure, Grok Imagine may return the consumed credits to your account as service credits. These service-credit adjustments are not cash refunds and are handled through your account credit balance.

Credits may not be returned when a task fails because of user input, unsupported content, policy restrictions, deleted source files, network interruption outside our control, or other reasons not caused by Grok Imagine or our providers.

5. Non-Refundable Items

The following are generally non-refundable:

• Used credits and completed AI generation outputs.
• Subscription time that has already elapsed.
• Subscriptions outside the 7-day refund window.
• Subscription renewals where credits were used during the renewed billing period.
• Credit packages purchased more than 30 days ago.
• Credit packages where 50% or more of the purchased credits have been used.
• Free, promotional, trial, registration, check-in, bonus, or manually granted credits.
• Payment processing fees, chargeback fees, currency conversion fees, and non-recoverable taxes.
• Accounts suspended or terminated for violating our Terms of Service.

6. How to Request a Refund

To request a refund, contact our support team at support@imagine-grok.com or use our contact form. Please include:

1. Your account email address.
2. The purchase date and order, invoice, or payment identifier if available.
3. Whether the request relates to a subscription, renewal, credit package, or failed task.
4. The reason for the refund request.

We may ask for additional information to verify account ownership, payment status, credit usage, and refund eligibility.

7. Refund Timing

Approved refunds are typically submitted to the payment provider within 5 to 10 business days. The time for funds to appear in your account depends on your payment method, card issuer, bank, and payment provider.

Refunds are usually returned to the original payment method. If the original payment method is unavailable, we may offer another legally permitted refund method at our discretion.

8. Chargebacks and Payment Disputes

Please contact us before opening a chargeback or payment dispute so we can review the issue quickly. If a chargeback is opened, your account access, subscription, and credit balance may be paused while the dispute is investigated.

9. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect operational, payment, legal, or regulatory changes. Updates will be posted on this page with a revised date.

10. Contact Us

If you have questions about this policy or need to request a refund, contact us:

• Email: support@imagine-grok.com
• Contact form: https://imagine-grok.com/contact
• Website: https://imagine-grok.com